TERMS AND CONDITIONS

By ordering any product from Okeside Cottage Cakes, you agree to be bound by these Terms and Conditions.

1. Prices

Prices for our mail order/delivered bakery goods are as stated on the web site.

With regard to bespoke cakes (Wedding, birthday, celebration cakes) prices depend on size, design complexity, amount and type of decoration and flavour choice etc. Where possible, a guide price for cakes has been provided; these prices do not include any decorative elements over and above a simple piped edging.

Additional design elements and personalisation are charged at cost of materials, plus £10 per hour.

2. Celebration Cake Consultations

Consultations are by appointment only and are held at your home. This involves tasting up to 4 of my most popular flavours of sponge cake and 4 frostings, previously agreed between us. We will discuss all aspects of the perfect cake you would like, working through design, sizes, colours, flavours, delivery and set up. There is a £10 charge for this consultation service, which is deducted from your final invoice.

3. Mail Order/Delivered Products

Products are handmade Okeside Cottage Cakes vegan micro-bakery; the handmade nature of our baked goods will result in minor variations in appearance. All illustrations and descriptions displayed on the website or distributed by email, brochure, social media or in any other way are for guidance purposes only.

We reserve the right to make alterations to the design, appearance and recipes from time to time, and to make alterations to our advertised information without notice. If for any reason we are unable to supply Goods as advertised we will notify you, except that we reserve the right to substitute goods or packaging of equal or greater value in the event of supply difficulties.

4. Payment, Cancellation rights and Refunds.

Full payment at the time of order is required for all products under £50. The date/order is not confirmed until payment is received.

For celebration cakes, a deposit of £50 is required to secure your chosen date. This is non-refundable, but may be transferred to a later date if necessary (once only). Any outstanding balance must be received by the due date shown on your Sales Invoice (normally one calendar month prior to the chosen date) for work on your cake to be completed.

Orders which are cancelled at short notice (within 14 days of the chosen date) will be liable for full payment; however, re-booking for a later date is possible, subject to a charge being made for any materials purchased that cannot be applied to your later cake.

Payment may be made by Bank transfer or Pay Pal. Non payment on the due date may result in your order being cancelled, and the date released for another customer.

By placing an order, and paying a deposit, you agree to these Terms and Conditions.

5. Delivery/Collection

MAIL ORDER:

Baked goodies are sent by Royal Mail first class post. However, we cannot guarantee next day delivery, unless Special Delivery postage is paid.

Birthday/Celebration cakes are sent by courier (DHL Next Day Parcels service). Our experience is that these parcels do arrive next day as promised, and we are able to track their journey should any problems arise.

If products are damaged in transit, the maximum amount payable in respect of these products will be limited to the price of the products damaged.

We require full and accurate details of the recipient, including the name, address and postcode. We will not be responsible for any orders which are not delivered due to incorrect or incomplete information being supplied by you.

LOCAL DELIVERY:

We offer local delivery to Okehampton, Holsworthy & Bude areas on all orders over £25.

CELEBRATION CAKE DELIVERY:

On the morning of your celebration (chosen date) at a time suited to you/the venue, we will set up your cake. Details of the venue/access arrangements must be provided to us 14 days before delivery. We deliver to venues across Mid/North Devon.

We are not responsible for any damage to the cake once set up is complete. You are responsible for ensuring that the venue provide a safe and secure platform/table and suitable environment for the cake (e.g. out of direct sunlight).

COLLECTION:

Collection of your cake may be arranged on the morning of the celebration, or the evening before. Cakes should be transported on a level surface (boot of a car, or passenger footwell) to reduce the chance of damage. Cakes will not survive being dropped, or an emergency stop …. We are not responsible for any damage caused to your cake once collected.

Note: We strongly recommend that tiered cakes are delivered and set up by us and not collected as they are very fragile.

6. Allergy information

Okeside Cottage Cakes is a vegan bakery. Our cakes are plant based, and do not contain dairy products, eggs, or other non-vegan products.

The bakery stores and bakes with wheat (gluten), tree nuts, peanuts, sulphites, soya and alcohol.

Any baked goods provided made with gluten free ingredients may be unsuitable for celiacs due to the presence of gluten in the bakery.

We do not recommend our products for anyone with a severe nut allergy.

Whilst we are happy to make cakes with allergen-free ingredients and with every effort made to ensure they are suitable, we cannot guarantee an allergen free environment. By placing your order with us, you agree to notify all persons consuming the cakes of this risk, and not hold us liable for any allergic reactions.

7. Privacy policy

We only ever use your contact details for the purpose for which you have contacted us. We never pass on your details to any third party.

 

8. Copyright and Photography

All celebration cakes produced by us are photographed, and used for promotional purposes. We reserve the right to use any photographs for this website, for display or promotion without compensation to you. These photographs may not be used by any third party without reference to Okeside Cottage Cakes.

ALLERGEN ALERT: 

Cakes are made in a vegan kitchen where no dairy/eggs are present.  Wheat (gluten), soya, nuts, peanuts, sesame, and sulphites are present.  Whilst every effort is made to prevent cross-contamination, customers should be aware that all products are stored and used in the bakery.

© 2020 by Okeside Cottage Cakes